.png)
Deliver An AI-powered Repair Service, designed for the 21st century.
Repairs-AI transforms your repairs customer experience- no more "waiting on the telephone", no more waiting on contractors to confirm appointments; it enables you to increase first-time fix rates by combining repair diagnostics with the ability for residents to upload pictures & video's - with the option to trigger in conversation video calls to support the de-escalation of emergencies & the remote resolution of repairs.
​
This is supported by the advanced AI repairs analytics which makes sense of your complex repairs data to identify repeat & chained repairs & root cause factors which are damaging first tie fix rates & driving complaints.
​
By triangulating your repairs history data, repairs satisfaction data and trade colleague productivity data - we provide you with the AI enabled actionable insights & functionality to deliver a pro-active repair's service fit for the 21st Century.
Efficient repairs, transformative customer experience.
Slash repairs-related complaints, cut down on unnecessary visits, and reduce your organisation’s carbon footprint. Build a high-performing repairs service by empowering staff, managing contractors more effectively, and leveraging your data to prevent repeat and chained repairs & maximising first time fix.
AI Co-workers -No More "Waiting On The Telephone"
AI Repair Co-Workings log repairs, triage these to repairs teams for further diagnosis & remote resolution, integration with contractors to deliver a "no silo" customer experience, whilst freeing up staff to do higher value work.
Remote Diagnostics- Reduce Visits, De-Escalate Emergencies
Seamlessly transition to video conferencing, de-escalate emergencies, improve repairs diagnosis & effectively triage Damp & Mould Cases. Supports remote resolution of repairs by residents & can integrate with IOT data to drive conversations based on output data such as humidity.
Increase DLO & Contractor Performance- More Jobs, Less Cost
Increase overall DLO and contractor performance by using AI-driven insights to monitor productivity, identify dissatisfaction causes, and highlight opportunities for improvement, to deliver a consistently higher-performing repairs service that benefits both customers and the organisation.
Reduce No Access Rates
Drive down gas servicing, electrical servicing & re-active repairs no-access rates via outbound, connected engagement, customer segmentation and behavioural profiling, combined with muliti-lingual comms. Understand customers better & move to enhanced access processes where needed. Make rescheduling appointments instant & frictionless.
Collaboration Hub: Integrating Contractors, Repairs & Housing
Our collaboration Hub delivers "ask once" services, by integrating comms between field, office and contractor staff members in real-time. Implement an effective Make Every Contact Count (MECC) strategy & make sure no-one falls between the cracks.
Reduce Repeat Repairs - Drive Complaints Down & Satisfaction Up
Reduce repeat and chained repairs by harnessing the power of AI and data. Repairs-AI analyses patterns across repair histories, customer feedback, and contractor performance to identify root causes that undermine first-time fix rates, identify repeaters & helping you to prevent complaints.
Deliver An Inclusive Repairs Service
Delivering multi-lingual repairs communications ensures every customer can easily report, understand, and track their repairs, regardless of language barriers, making the service more inclusive and accessible, whilst reducing misunderstandings and missed appointments.
Predict & Prevent DMC Cases
Managing damp and mould means acting early, not just reacting. By combining customer data, silent voice data, and asset data, we can predict where problems may occur, prevent issues before they escalate, and deliver engagement led diagnosis, prioritisation & triaging helping you to comply with Awaab's Law.
Repairs-AI brings the repairs function into the 21st century—reimagining the customer experience with smarter, faster, and more focused service based on "right first time - every time". By enabling first-time fixes, reducing repeat and chained repairs, and supporting remote diagnostics and repairs, it cuts unnecessary visits while improving contractor performance.
The result is higher satisfaction, fewer complaints, and a more efficient, cost-effective service that truly works for both landlords and residents & the potential to reduce overall visits by 10%-15%.