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Intelligent Repairs. AI-powered. Video-enabled.
Repairs-AI drastically increases your first-time fix rates by integrating with your existing diagnostic journeys, it enables smarter triage for repair types where first-time fix is at risk, reducing failure demand from the outset.
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Residents can log repairs digitally, upload photos and videos, and, where needed, seamlessly transition into Connect-AI remote video assistance. This supports faster diagnosis, emergency de-escalation, remote resolution where appropriate, and better-prepared visits — driving higher first-time fix rates and fewer repeat repairs.
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Connect-AI supports accessible, multilingual video, interactive tools, in-frame “how-to” content, and AI-assisted diagnostics for high-value repairs such as boilers. Combined with advanced repairs analytics that identify repeat and chained repairs and their root causes.
Repairs-AI reduces overall repairs visits by more than 10% through this smarter diagnosis and remote resolution capability, combined with reducing repeat & chained repairs.
Increased First Time Fix, Happier Customers.
Slash repairs-related complaints, cut down on unnecessary visits, and reduce your organisation’s carbon footprint. Build a high-performing repairs service by empowering staff, managing contractors more effectively, and leveraging your data to prevent repeat and chained repairs & maximising first time fix.
Increase First Time Fix
Increase First Time Fix through intelligent, AI-driven triage that accurately diagnoses issues — not guesswork. Identify required parts in advance, highlight safety risks early, and enable a true right-first-time approach. Increase satisfaction & repairs TSM scores.
Implement A Remote Fix Model
Implement a remote fix model by triaging suitable jobs for remote resolution. Use AI-powered boiler diagnostics to surface fault codes, required parts and manuals, with step-by-step how-to guidance displayed in-frame, significantly reduce heating and plumbing visits.
De-escalate Emergency Repairs
Immediate safety advice, supported by AI and real-time video, enables accurate risk assessment at first contact to de-escalate or resolve emergencies, including common boiler issues. This helps prioritise genuine risk, reduce unnecessary emergency call-outs, and stabilise or fix problems remotely wherever possible.
Reduce Repeat & Chained Repairs
Reduce repeat and chained repairs, including damp and mould issues, by identifying them at first contact. AI flags repeat cases, while remote video assistance enables quick assessment and remote surveys with residents — ensuring the right fix first time and preventing avoidable follow-on visits.
Deliver a faster, more reliable repairs experience for residents by increasing first-time fix rates, enabling remote fixes where appropriate, and de-escalating emergency repairs through smarter diagnosis and triage. Fewer repeat and chained repairs mean less complaints & disrepair claims.
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Residents can log repairs digitally 24/7 with omni channel engagement improving communication, while landlords benefit from a 10%+ reduction in overall repairs visits, lower backlogs, faster response times and reduced COâ‚‚. The result is a calmer, more responsive repairs service that puts residents first.