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Delivering Awaab’s Law Compliance through Remote Video and Digital Engagement
DMC-AI is a modular solution combining digital engagement and communications with remote video assistance, enhanced by AI capabilities specifically designed for damp and mould compliance. It enables seamless, multi-channel interaction and AI-supported video triage to identify risk early, accelerate decision-making, and reduce unnecessary visits.
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Built with an inclusive, accessibility-first approach — including multilingual communications and live video translation — DMC-AI ensures all residents can engage effectively. By creating clear audit trails, real-time insight, and consistent workflows, the platform delivers robust compliance assurance with Awaab’s Law, while reducing operational pressure and improving outcomes for both landlords and residents.
Reducing Pressure and Building Operational Resilience under Awaab’s Law
DMC-AI is designed to reduce operational pressure while building long-term service resilience in response to Awaab’s Law. By combining digital-first engagement, AI-supported triage, and remote video assistance, it enables earlier identification of damp and mould risks, faster decision-making, and more efficient use of resources.
Engaging Better to Meet Awaab’s Law Timescales
Advanced Remote DMC Surveying
DMC-AI transforms Awaab’s Law compliance through seamless, digital-first communication that eliminates voicemail loops and telephone tag — common causes of no access and delayed action. The platform enables instant, multi-channel engagement and real-time three-way collaboration between tenants, providers, and specialists, accelerating resolution while building trust. Secure digital tools reduce administrative burden, improve responsiveness, and help ensure social housing providers consistently meet damp and mould reporting and response deadlines.
DMC-AI builds on Connect-AI to extend damp and mould triage with advanced remote surveying and automated report generation. LLM-powered visual modules analyse and summarise images for accurate diagnostics without on-site visits. Real-time transcription and audit recordings promote transparency and compliance, while auto-generating draft reports to help you comply with Awaab's Law timescales and reduce operational pressure.
Compliance Assurance for Awaab’s Law
DMC-AI employs a robust “belt and braces” approach to intelligence gathering, ensuring no channel is overlooked in the identification of damp and mould concerns. By actively listening through AI and scanning all channels and unstructured data for language patterns indicative of damp and mould, it enables early detection, proactive intervention, and actionable insight — while delivering clear, auditable compliance assurance and board-level management information to support adherence to Awaab’s Law.
DMC & Reaching Vulnerable Customers
DMC-AI is designed to proactively identify and reach vulnerable tenants, uncovering unreported damp and mould through targeted, multilingual outreach. Using AI-driven personalisation, our engagement tools reach silent sufferers in their preferred languages and accessible formats — including live video assistance with real-time translation — helping to remove barriers across diverse communities.
DMC-AI is designed to reduce operational pressure while building long-term service resilience in response to Awaab’s Law. By combining modular digital-first engagement, AI-supported triage, and remote video assistance, it enables earlier identification of damp and mould risks, faster decision-making, and more efficient use of resources.