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Reduce Overall Visits & Improve Service
Connect-AI embeds within any system – repairs, scheduling, customer portals, housing management or contractor platforms – and can be deployed as part of the Engage-AI suite or as a standalone capability. It enables remote DMC surveys and AI-driven repairs triage to increase first-time fix, support real-time emergency de-escalation and deliver a true remote-fix model that can reduce overall repairs visits by up to 10% while making the workforce more efficient. The platform includes transcription, translation, interactive blackboard, secure file sharing and multi-participant sessions connecting residents, contractors and supervisors, with optional embedded AI and an integrated data layer to inform better, evidence-led decisions.
Improve diagnosis, implement self fix and accelerate damp & mould surveying.
The core Connect-AI solution delivers secure remote assistance with built-in translation and transcription & diagnostic tools. Organisations can enhance this foundation with optional access to AI services and an integrated data layer to support staff and leverage data to drive better outcomes.
Embed Across Multiple Systems
Connect-AI can be embedded across multiple systems using our IAM integration layer, creating a consistent customer experience throughout the repairs journey. Whether accessed from the portal, HMS, scheduling or contractor platforms, residents and colleagues see the same secure video service ensuring continuity from first contact to completion.
Implement Remote Fix Model
AI driven diagnostics to identify repair types, interpret boiler fault codes and confirm likely parts for heating and plumbing issues. By guiding residents through checks and capturing accurate evidence, teams can resolve a high percentage of problems remotely or attend fully prepared to fix first time.
De-escalate Emergencies
Help your teams de-escalate repairs emergencies by seeing the issue immediately, guiding residents to make situations safe and agreeing the right next step. Remote, recorded assessments reduce unnecessary out-of-hours call-outs, ensuring visits are prioritised for genuine risk while routine repairs are scheduled appropriately.
AI & Data Integration
Option to connect to our intelligent data layer & AI Agents to enable smarter decisions at the point of diagnosis. Combining live surveys with history and component insight supports confident repair vs replace choices, active asset management—such as boilers—and fewer repeat visits.
Accelerate DMC Surveys & Reports
Connect-AI accelerates DMC surveys and reporting to support Awaab’s Law timescales. Remote, recorded assessments enable immediate triage, evidence capture and structured reports without waiting for a physical visit, helping teams prioritise risk and respond faster to damp and mould concerns.
Vulnerable Resident Support
Connect-AI supports vulnerable residents who may struggle to describe repairs over the phone, providing visual reassurance and a more accessible way to communicate. Live calls include subtitled translation for non-English speakers, helping residents explain issues in their own language while teams see the problem first hand, reducing anxiety.
Connect-AI integrates across all systems and can be deployed standalone or as part of the Engage-AI platform. Fully white-label and secure, it fits seamlessly into existing repairs, housing and contractor workflows while delivering measurable outcomes – fewer visits, higher first-time fix, faster responses and a better experience for residents and teams.