Engage-AI | Engage-Me

Ask Once. No Waiting. Every Interaction Captured. Every Risk Managed.

Engage-AI is the front door to an intelligent, always-on repairs service—designed not just to diagnose repairs, but to assess risk, determine urgency, and ensure access is secured first time, whilst driving down your overall repairs load.

Delivered through a true omnichannel, AI-supported engagement model—including WhatsApp, email, Telegram, web chat and AI voice—residents can connect on the channels they already use every day. The result is a lower-friction communication experience, with no wait times, faster responses, and continuous, two-way engagement.

AI voice enables out-of-hours repairs reporting, allowing residents to log and diagnose repairs over the phone at any time—without waiting for an operator. This reduces pressure on contact centre teams while ensuring nothing is missed overnight or during peak demand.

Every interaction goes beyond simple repair logging. AI diagnostic agents capture the right information, identify the root cause, and determine whether the issue represents an HHSRS risk—automatically setting priority and next steps in line with Awaab’s Law.

Built-in Remote Video Assistance enables real-time visual diagnosis, while all contact, communication, and evidence—messages, images, video, and voice interactions—are captured in one place, creating a complete, auditable record. By combining omnichannel engagement, AI-driven diagnosis, AI voice, Remote Video Assistance, and Risk-AI, you reduce no-access, improve first time fix, and deliver safer, faster outcomes for residents.

Whether deployed within repairs or across your wider contact centre, Engage-AI delivers a consistent, AI-powered engagement model.

Ask once. Diagnose right. Get access. Fix first time.

Combining The Human Touch & AI

Engage-AI blends advanced AI automation with human expertise through a human-in-the-loop approach. AI agents act as the first point of contact—understanding intent, context, and risk in real time—while seamlessly escalating complex or sensitive cases to the right teams with full context, diagnosis, and history. The result is faster decisions, better outcomes, and a more consistent resident experience.

Omnichannel Inbox

Make it easy for residents to report repairs—first time, every time. Engage residents across WhatsApp, SMS, email, Telegram, web chat, and AI voice—using the channels they already use every day. No waiting on hold, no complex forms—just simple, guided reporting at first contact. AI supports every interaction, asking the right questions and capturing the right detail, so issues are reported accurately and completely from the start.

Unified Comms Platform

Break down silos across your organisation. Bring together contact centre teams, repairs teams operatives and contractors & residents. All working from a single, shared view of the customer, the repair, and the risk. Deliver true “ask once” services, with better coordination, fewer handoffs, and a smoother resident journey.

AI-Driven Insights: Surface Risk. Prove Action.

Turn every interaction into actionable intelligence. AI continuously analyses contact, diagnostic, and property data to identify emerging risks—especially damp and mould—before they escalate. Detect repeat issues, surface silent voices, and understand where residents may not be reporting problems. Trigger targeted, proactive engagement—from outreach campaigns to tailored follow-ups—ensuring issues are addressed earlier, access is improved, and risk is reduced.

AI Co-Workers- Freeing Staff Up

AI handles routine demand, so your teams don’t have to:

24/7 automated triage and response
AI-led repair diagnosis and risk assessment
Seamless escalation of complex or vulnerable cases

This frees staff to focus on high-value interactions, improving efficiency without losing the human touch.

RVA: Fewer Visits. Faster Fixes. Immediate Triage.

Residents can upload photos and videos or join live video calls to show issues instantly. Integrated with AI-led triage—including specialist damp and mould assessment—this drives higher first time fix and right first time outcomes, while automatically building a complete audit trail for Awaab’s Law compliance.

Inclusive by Design. No Voice Missed.

By removing language barriers, Engage-AI helps surface previously unreported issues, including damp and mould risks. AI identifies households less likely to engage and enables proactive outreach, ensuring concerns are captured earlier and acted on sooner. Reach silent voices, prevent issues from escalating, and build a stronger, more inclusive evidence base to support compliance with Awaab’s Law.

From Repairs to Risk Management—All in One View.

Engage-AI combines omnichannel engagement with AI-driven diagnosis and HHSRS risk assessment—capturing every interaction, evidencing every action, and enabling you to move from reactive repairs to proactive risk management. Integrated with our other modules, it creates a single view of risk and customer engagement—helping you act sooner, stay compliant, and deliver safer homes.