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Engage-AI lets you meet residents on the digital channels they already prefer — such as WhatsApp, Telegram, SMS, Facebook Messenger and Instagram — while reducing inbound calls and pressure on frontline teams. AI support can be used flexibly, either to assist staff within contact centres or to enable self-service where appropriate, helping to handle routine enquiries and freeing colleagues to focus on more complex, high-value interactions. When required, conversations can seamlessly transition into real-time remote video assistance, enabling visual diagnosis, guided resolution and faster decision-making without the need for a site visit.
Joined-up Engagement- No More Waiting On The Telephone.
Combining The Human Touch & AI
Engage-AI combines advanced AI automation with human expertise through a human-in-the-loop approach. AI agents act as first line support, whilst at the same time analysing context, intent, and emotional sentiment to determine the best course of action, automatically assigning cases to the right staff member when human intervention is needed.
Omnichannel Inbox
No more "waiting on the telephone": Integrate Facebook Messenger, Instagram, WhatsApp, SMS, and Telegram in one place, giving your residents the low friction channels they want to use. With all communications unified, never miss a response and ensure faster, more consistent service.
Unified Comms Platform
Bring together field staff, office teams, and contractors in a single, integrated platform to ensure seamless collaboration across departments, delivering "ask once" services & a better experience for residents.
AI Driven Insights & Engagement
Instead of relying on e-mail surveys, AI agents automatically collect and analyse data from resident interactions & perform intelligent surveys & consultations enabling you to gain deeper insights, understand needs faster, and deliver more targeted, service improvements— all while reducing staff workload and improving service outcomes.
AI Co-Workers- Freeing Staff Up for What Matters Most
Intelligently triage resident demand and deliver self-service, providing 24/7 support. With a human-in-the-loop approach, sensitive cases are seamlessly handed to staff- driving efficiency without sacrificing empathy, freeing up Staff too deal with complex cases.
In-Built Video: Deeper Engagement, Fewer Visits
With in-built video capabilities, residents can share images, videos, or connect via live video calls, enabling remote diagnosis and resolution of repairs & housing issues and deeper engagement on sensitive or complex issues.
Auto-translation
Handle inbound queries in any language and type responses in English, with replies automatically translated for your residents and provide a seamless service experience for everyone — no language barriers, no missed messages. Break down one of the biggest barriers to enagagement - language.