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Enabling Better Service Delivery
Our core purpose is to create win-win outcomes for Social Landlords & their Customers, by adopting a resident led approach to service improvement which is based on breaking down silo's and seeing the bigger picture by having an integrated view of data, supported by A.I.
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Many landlords within the sector can't "see the wood for the trees". We take an engineering approach to data, engagement and insight, which drives and operationalises actionable insights. By combining enriched customer data with operational data, we help you to better understand and manage need and risk, as well as enabling you to personalise engagement & communications.
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Our core values are: Innovation, Commitment, Service & Openness.
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Our Team
Garry Sneddon, CEO
Garry has worked internationally in technology and consulting roles across pharmaceuticals, high-tech electronics, food and drink, and housing, including five years in the social housing sector specialising in repairs and field force automation. He has held roles in data management, business transformation, and predictive analytics across the UK, Europe, the Middle East, and Eastern Europe. With a degree in Business Analysis and Modelling, Garry has worked with machine learning and AI since its early days (from SPSS and SAS through to real-time predictive analytics), and is now focused on how AI, data, and engagement can transform social housing services and customer experience.
Peter Court - Senior Project Manager
Peter has worked in the software for housing sector for nearly 25 years with extensive knowledge of Repairs & Maintenance, Mobile and Scheduling systems & process optimisation. Strongly committed to customer delivery and service excellence, Peter has a deep understanding of how technology can improve repair service outcomes & has worked with 1st Touch, Aereon, Kirona & ROCC delivering a multitude of large repairs transformation projects.
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Paul Bonser - Associate Senior Project Manager
Paul has a wealth of Housing & overall IT experience, previously being the IT Manager for a Housing Association and then moving into Consultancy, working with the OneAdvanced suite of Field Force Automation & Dynamic Scheduling product sets. Paul’s skillset also extends to repairs service audits, taking an analytical approach to looking at the drivers of repairs satisfaction & developing practical improvement plans leading to improved outcomes & KPIs.
Ellie Darling - Associate Senior Consultant