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Enabling Better Service Delivery
The old social housing model is no longer sustainable.​ Rising demand, ageing homes, constrained budgets, and growing regulatory pressure have exposed the limits of reactive, siloed service delivery. The damp and mould crisis, the introduction of Awaab’s Law, and the far-reaching implications of Grenfell and the Building Safety Act have made one thing clear: incremental change is no longer enough.
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At the same time, residents rightly expect more — clearer communication, faster resolution, safer homes, and services that respond to their individual needs.
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Our mission is to address Social Housing's biggest challenges through AI, Data & Intelligent Remote Video Assistance, under-pinned by providing staff with the actionable insights that they need to drive a step change in outcomes, regardless of how good or bad their current data quality & systems landscape currently is.
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Our Team
Garry Sneddon, CEO
Garry has worked internationally in technology and consulting roles across pharmaceuticals, high-tech electronics, food and drink, and housing, including five years in the social housing sector specialising in repairs and field force automation. He has held roles in data management, business transformation, and predictive analytics across the UK, Europe, the Middle East, and Eastern Europe. With a degree in Business Analysis and Modelling, Garry has worked with machine learning and AI since its early days (from SPSS and SAS through to real-time predictive analytics), and is now focused on how AI, data, and engagement can transform social housing services and customer experience.
Peter Court - Senior Project Manager
Peter has worked in the software for housing sector for nearly 25 years with extensive knowledge of Repairs & Maintenance, Mobile and Scheduling systems & process optimisation. Strongly committed to customer delivery and service excellence, Peter has a deep understanding of how technology can improve repair service outcomes & has worked with 1st Touch, Aereon, Kirona & ROCC delivering a multitude of large repairs transformation projects.
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Paul Bonser - Associate Senior Project Manager
Paul has a wealth of Housing & overall IT experience, previously being the IT Manager for a Housing Association and then moving into Consultancy, working with the OneAdvanced suite of Field Force Automation & Dynamic Scheduling product sets. Paul’s skillset also extends to repairs service audits, taking an analytical approach to looking at the drivers of repairs satisfaction & developing practical improvement plans leading to improved outcomes & KPIs.
Ellie Darling - Associate Senior Consultant