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Delivering Awaab’s Law
DMC-AI is a modular solution combining digital engagement and communications with AI powered Remote Video Assistance, specifically designed for damp and mould compliance. It can integrate with your IoT solution to proactively engage on Damp, Mould & Condensation events, or be used re-actively to deliver immediate remote triage for DMC cases.
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Built with an inclusive, accessibility-first approach — including multilingual communications and live video translation — DMC-AI ensures all residents can engage effectively & it generates a comprehensive audit trail including recorded video, transcripts & agreed action plans.
The Damp & Mould report writer transcribes the call and produces a draft report based on your verbal commentary of the situation, saving time and helping resolve cases faster. The module also links in with the repeat & chained repairs functionality to pro-actively identify any DMC cases.
Reducing Operational Pressure
DMC-AI is designed to reduce operational pressure while building long-term service resilience in response to Awaab’s Law. By combining digital-first engagement, AI-supported triage, and remote video assistance, it enables earlier identification of damp and mould risks, faster decision-making, and more efficient use of resources.
Implement An Integrated DMC Approach
Remote DMC Triage & Surveying
Implement an integrated approach to DMC, recognising that cases can be triggered by IoT readings, housing visits, resident reports, complaints, and TSM feedback. Our integrated data layer and active listening identify and route these cases to our remote triage process, enabling evidence-based prioritisation and faster, safer intervention, with no channel left behind.
DMC-AI builds on Connect-AI to extend damp and mould triage with advanced remote surveying and assisted report generation. Real-time transcription and audit recordings promote transparency and compliance, while auto-generating draft reports to help you comply with Awaab's Law timescales.
Evidence Clear Communication With Residents
Awaab’s Law requires clear communication at every stage. Our digital engagement platform delivers this more effectively than phone or voicemail. Auditable SMS and WhatsApp updates keep residents informed in real time, while housing teams, repairs and contractors collaborate in a single, joined-up conversation. The result is less stress for residents and a clear, evidenced audit trail.
Video and Transcript Backed Evidence
Video- and transcript-backed evidence provides a clear body of proof to demonstrate compliance. Video recordings, transcripts, shared digital notes agreed with residents, and detailed Damp & Mould risk reports create a complete record of decisions, actions and communication — supporting transparency, accountability and regulatory assurance.
DMC-AI is built around AI-powered remote video assistance, placing real-time visual assessment, resident engagement and clear communication at the heart of damp and mould management. By enabling rapid, evidence-backed triage, keeping residents informed at every stage, and supporting safer, faster decision-making, it helps landlords meet Awaab’s Law requirements while improving repairs outcomes and preventing avoidable complaints & disrepair claims. The result is a more transparent, responsive and joined-up service that builds trust and delivers safer homes.