.png)
Meeting Awaab’s Law through data, insight, and action
Engage-Me helps landlords meet the requirements of Awaab’s Law by combining data and AI driven insight with a resident-focused approach. The platform combines real-time data, AI-driven risk profiling, and multi-channel engagement to spot and act on hazards early — using “all available information” bringing together insights from repairs, complaints, assets, and communications in one place, making it easier to identify repeat & chained DMC issues before they escalate.
Listening first, acting fast — resident-focused damp and mould management.
Slash repairs-related complaints, cut down on unnecessary visits, and reduce your organisation’s carbon footprint. Build a high-performing repairs service by empowering staff, managing contractors more effectively, and leveraging your data to prevent repeat and chained repairs & maximising first time fix.
Predict Unreported Cases- “Find Your Silence”
More Inclusive Reporting Channels
DMC-AI can combine contact, repairs and asset data & build predictive ML models, enabling a proactive inspection regime which combined with engagement out-reach tools, helps you find unreported DMC cases.
Engage-Me makes it easier for every resident to report damp, mould, and condensation (DMC) concerns quickly and confidently through inclusive, multi-lingual omni-channel communication.
Respond Faster With Live Video Triaging
Engage-Me’s live video triaging feature enables landlords to assess DMC issues remotely and in real time, reducing delays and unnecessary visits. Residents can securely connect with staff or surveyors via video, allowing immediate visual inspection of the problem and helping teams determine the right level of response
Use "All Available Information"
Awaab’s Law requires landlords to use “all available information” to identify and act on potential hazards. Our “no channel left behind” approach ensures that every piece of data is captured and analysed, whether it comes from complaints, Tenant Satisfaction Measures (TSMs), contact centre notes, surveys, emails, or repair logs.
Reduce No Access Rates
Drive down gas servicing, electrical servicing & re-active repairs no-access rates via outbound, connected engagement, customer segmentation and behavioural profiling, combined with muliti-lingual comms. Understand customers better & move to enhanced access processes where needed. Make rescheduling appointments instant & frictionless.
Keep Residents Informed Throughout The Process.
Engage-Me ensures residents are kept fully informed at every stage of the process — a core requirement under Awaab’s Law. The platform connects contractors and third-party partners, creating a joined-up customer experience and enabling seamless coordination, keeping residents updated in real time & reducing communication gaps.
AI to spot Chained Repairs
Delivering multi-lingual repairs communications ensures every customer can easily report, understand, and track their repairs, regardless of language barriers, making the service more inclusive and accessible, whilst reducing misunderstandings and missed appointments.
Predict & Prevent DMC Cases
Managing damp and mould means acting early, not just reacting. By combining customer data, silent voice data, and asset data, we can predict where problems may occur, prevent issues before they escalate, and deliver engagement led diagnosis, prioritisation & triaging helping you to comply with Awaab's Law.
Repairs-AI brings the repairs function into the 21st century—reimagining the customer experience with smarter, faster, and more focused service based on "right first time - every time". By enabling first-time fixes, reducing repeat and chained repairs, and supporting remote diagnostics and repairs, it cuts unnecessary visits while improving contractor performance.
The result is higher satisfaction, fewer complaints, and a more efficient, cost-effective service that truly works for both landlords and residents & the potential to reduce overall visits by 10%-15%.