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Better Resident Experiences, Smarter Repairs Outcomes & Less Complaints
AI has the power to transform social housing. From automating routine tasks and freeing staff to focus on people, to delivering the insights that drive satisfaction and operational excellence, the potential is huge.
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​By unifying AI, data, digital and remote video assistance into a single, modular platform, we help landlords move from reactive to proactive. Our connected approach enables earlier, more meaningful engagement with residents, streamlines repairs services, reduces unnecessary visits, and prevents avoidable complaints—delivering AI-driven, actionable insights that genuinely put customers at the heart of every decision.
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The result is measurable impact: fewer overall repairs visits, more jobs completed right first time, and stronger compliance with Awaab’s Law timescales. Resources are targeted where they make the greatest difference, operational costs are reduced, and complaints fall as services become more responsive and reliable. Most importantly, residents experience a faster, fairer, and more transparent service that builds trust.
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Moving From Re-Active To Pro-Active Service Delivery
We help landlords move away from an outdated, reactive model — characterised by high complaint volumes, poor repairs communication, low first-time fix rates, repeat visits, and fragmented, rear-view-mirror insight.
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By unifying digital, data, and AI, in a modular platform we enable a proactive, insight-led approach that empowers staff to anticipate need, streamline repairs, and engage better with residents to rebuild trust. This shift gives teams the clarity and confidence to deliver the services residents actually want — improving outcomes across repairs, customer experience, and operational performance.
Engage-AI
Omni-channel, AI-supported engagement using the digital-native channels residents already prefer. Inclusive and multilingual, with no call waiting, and supported by AI Assistants that can log repairs, damp & mould, complaints, and other service enquiries. The platform includes integrated real-time video assistance via the Connect-AI module, alongside an AI Assistant connected to our intelligent data layer to deliver true “ask once” services.
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> Go from 3 minute wait times to 3 seconds response times, 24x7.
Complaints-AI
Move from complaints handling to complaints prevention. Leverage AI to identify issues & service failure before they escalate, understanding the drivers and root causes of dissatisfaction and embedding real-time AI driven analytics, complaints can be halted in their tracks in real time, handling times reduced & a genuine learning-from-complaints culture built.
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> Reduce complaints by 25% in < 6 Months & accelerate complaints handling times
Repairs-AI
Connect-AI
Open up low friction digital channels for logging repairs combined with AI and intelligent remote video via Connect-AI to support increased first-time fix rates, reduce repeat repairs, and enable remote repairs resolution where it makes sense. Improve communication and resident engagement, rebuild trust & drive up satisfaction. AI driven intelligence delivers advanced boiler diagnostics & intelligent repair vs. replace logic.
> Reduce overall repairs visits by 10%-15%,
de-escalate emergencies, increase satisfaction.
Connect-AI is an AI-enabled remote video assistance solution that can be deployed as a standalone service or integrated into your repairs, contact centre, and other core systems to provide a unified, AI-supported video capability across the entire customer journey.
Embedded within the platform’s modules, it supports repairs triage, Awaab’s Law compliance, and the wider housing journey & engagement.
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> Implement on a standalone basis & integrate with your existing repairs & housing systems.
Insight-AI
DMC-AI
Move from retrospective reporting to real-time, actionable insight and prevent harm before issues escalate. By combining customer and operational data with AI, insight drives action rather than explaining failure after the fact. The customer voice is captured continuously through AI Agents, supported by remote video to drive more resident engagement.
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> Hear the true voice of the customer & deliver speed to insight for better outcomes.
DMC-AI is a remote video–led, AI-enabled solution designed to help social housing providers meet Awaab’s Law timescales while reducing operational pressure. By using intelligent video triage, real-time collaboration, and digital engagement, DMC-AI streamlines the management of damp and mould by enabling faster decisions without unnecessary visits.
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> Meet Awaab’s Law Deadlines & Requirements & Comply with Confidence
Digital engagement and remote video, powered by data and AI.
By bringing together data, AI, digital engagement, and remote video assistance, we help housing providers respond faster and more effectively to resident needs — delivering safer homes, preventing service failure and complaints, and achieving better outcomes in Repairs & delivering safer homes without increasing operational burden.
Unify Data
Unify your data - see the wood for the trees.
AI Enabled Real-Time Insights
Move from being re-active to proactive & embed insights where they matter.
Transform Service Delivery
Unify AI, digital, data & remote video
to transform services & rebuild trust.