.png)
Better Resident Experiences & Smarter Outcomes
AI has the power to transform social housing. From automating routine tasks and freeing staff to focus on people, to delivering the insights that drive satisfaction and operational excellence, the potential is huge. But unlocking that potential requires strong data foundations — integrating customer and operational data to reveal the full picture.
​
At Engage-Me, we help landlords break down silos, understand their customers better, and build the data strategies needed to deploy AI effectively. The result: improved services, reduced staff workload, and more time for housing professionals to do what matters most — supporting those who need it. Unlike generic tools like ChatGPT, our Agentic AI is built for social housing — private, secure, and tailored to your organisation.
Build Around The Resident Experience
Built specifically for Social Housing, we help you addresses the core challenges facing the sector:
- Delivering "Ask once", no silo, 24x7 service provision via the channels your customers want to use. ​
​
- Building engagement & improving communication to restore trust & "make every contact count".
​
- Delivering "right first time" services across your Housing Management & Repairs Services.
- Reducing complaints through AI & the pro-active deployment of actionable insights.
​
- Connecting & understanding residents better to sustain more tenancies.
​
- Unlocking the value contained within your data.
Engage-Me Platform: Scalable & Modular
At its core is a simple principle: real transformation happens when customer and operational data are brought together — and when we truly understand what that data is telling us. By connecting the dots, Engage-Me helps landlords see the bigger picture, uncover hidden insights, and act with confidence. The result is a better customer experience, greater operational efficiency, and significant cost savings that create financial headroom — all while delivering fairer, more equitable outcomes for residents.
Engage-AI
Open up the contact channels that your residents really want to engage on; deploy custom trained advanced reasoning AI Agents, improve customer experience & reduce inbound demand.
Housing-AI
Repairs-AI
Understand service failure & reduce complaints through AI driven data and sentiment analysis; deliver an "ask-once" service delivery model & listen to your customers better.
Understand your complex repairs data & reduce repeat repairs, whilst managing operative performance, reducing complaints & increasing repairs satisfaction.
Complaints-AI
Arrears-AI
Understand what's really driving your complaints. Accelerate your complaints handling process & adopt a preventative approach through deploying actionable insights to stop complaints "mid-flight".
Adopt an upstream model for tenancy sustainment, based on prevention. Understand the tenants who need help the most & reach them faster, whilst automating collections.
Intelligent Data Layer
Break down silos, understand what your data is telling you & generate value from "understanding the big picture". Provide agents with secure access to maximise their effectiveness.
Benefits
With the current operating environment of rent rise caps, inflationary pressures & increasing tenant service expectations, the ethical adoption of AI represents a huge opportunity to transform the sector, create financial headroom, reduce burnout & increase morale.
Deliver Financial Headroom
Stem Resident Complaints
Reduce internal operating costs & create financial headroom in your budgets. Reduce failure demand across the organisation & utilise staff resources more intelligently.
Deliver resident led service improvements & deliver a better more agile customer experience; understand the real root cause of complaints & adopt a "learning from complaints" culture. Avoid reputational damage
Drive Better Outcomes
Sustain More Tenancies
Drive better customer & operational outcomes, whilst reducing failure demand and optimising the use of your internal resources to provide a better service, informed by insight and data.
Adopt an engagement led upstream tenancy sustainment strategy, supported by AI which reduces arrears whilst helping tenants maximise income & develop their financial capabilties.
Deliver a win-win, by driving up resident satisfaction, improving staff morale & reducing burn-out at the same time. Free up staff to do more "human" work.
Increase Compliance
Improve overall compliance & reduce reputational risk across your business. Evidence compliance with the TIA standard.
Cloud Based
Engage-Me is totally cloud based. It sits on top of your existing IT estate, acting as the "brain" by help you to understand your data and drive better AI enabled outcomes by operationalising insights, connecting with your customers & helping staff to spend more time on the work that matters.
True Cloud Based
Securley hosted in the Cloud & GDPR compliant.
See The Big Picture
Break down your silo's & see the wood for the trees.
Accelorate AI Adoption
Design & implement an AI strategy which delivers real impact.